Cancellation, Return And Refund Policy

Cancellation Policy: If the order or the item(s) that you want to cancel or return your order, you can write to our customer support team on support@shapelybysomwya.com.. How will I get refunded for the cancelled orders and how long will this process take? For payments done with debit/credit cards or net banking the refund will be processed to the same account from which the payment was made within 7 business days of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account. For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 7 business days of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account. Returns, Replacements and Refunds: How do I return an item purchased? Shapely By Somwya offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 7 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order. Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state or are expired or an incorrect product has been delivered. Such products can only be returned in their original packaging, in an unused and sealed condition. [Opened or used products will not be accepted as returns.] If a return is accepted, we will replace or refund the invoiced rupee value for, the damaged / defective / expired / wrong product. In either case, the additional customs amount paid by the customer to receive the product will be reimbursed to the customer in the form of a refund coupon, that can be applied to the customer’s next order, subject to the customer providing a copy of the customs receipt. Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds. Which are the items that cannot be returned/exchanged? Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged
• Serial Number is tampered with.
• Defective products that are not covered under Seller/Manufacturer’s warranty
• Product is used or altered
• If request is initiated after 7 business days of order delivery

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care. I have received a damaged or defective item/wrong product in my order, how should I proceed? Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 2 days of receiving the order: – Step 1: Follow one of the following steps: Via My Orders section Click on ‘Orders’. Go to Order and select ‘Have a Concern’. Proceed with reason for return. Via Help Centre Click on ‘Have a Concern’>Click on ‘Submit a Request’ > Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference Via Email Share an email to our customer support team at support@shapelybysomwya.com within 7 business days of receiving the order. Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and bar-codes intact.